About Us


Spa Etiquette

Our Staff


Our Location

We are located at 1293 21st Ave, NW Owatonna MN 55060.

Spa Etiquette

Please arrive a few minutes early:

Before massage, facial and waxing appointments, we ask that you fill out a short intake form. This only takes a few minutes to fill out and asks for basic information that is pertinent to the service you will be receiving. Because of this, we ask that new guests arrive ten minutes early to complete necessary forms. Your arrival time will determine the length of your treatment time, which will end as scheduled so that the next guest may begin promptly.

Groups are welcome:

Groups of four or more are subject to a one week cancellation policy period. Groups are to provide a 20% deposit for their booking. We recommend that groups book at least two weeks in advance.

Turn off your cell phone:

For the comfort and enjoyment of our guests, our spa treatment areas are cell phone free zones. Please silence or turn off your phones before any spa treatment. Cell phones are permitted while receiving hair services, but please be mindful of the guests around you.

Remember to tip:

Our prices and gift cards do not include gratuities unless you are with a spa party of 3 or more. Gratuities are an opportunity to acknowledge and express appreciation for you service provider, and generally range from 15% - 20% of the service price. If you are dissatisfied with your service, please let us know.

Leave the kiddos at home:

We love children, however, this is a place of rest and relaxation. We do not permit children at any scheduled spa service.

Printable Spa Etiquette

Cancellation Policy

To our Valued Guests

Your appointments are very important to all members of our team at Sisters Salon and Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

  • Notification given at least 24 hours prior to your appointment will receive no charges.
  • Notification given less than 24 hour prior to appointment time will result in a flat rate charge of $25.
  • Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
  • If you are a Guest of a Booth Renter of Sisters Salon and Day Spa and need to cancel within a 24 hour period, your cancellation fee will be decided at the discretion of your Service Provider.

CONFIRMATION EMAILS

As a courtesy, we will send out an email to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

Printable Cancellation Policy

Cancellation Policy

To our Valued Guests

Your appointments are very important to all members of our team at Sisters Salon and Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

  • Notification given at least 24 hours prior to your appointment will receive no charges.
  • Notification given less than 24 hour prior to appointment time will result in a flat rate charge of $25.
  • Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
  • If you are a Guest of a Booth Renter of Sisters Salon and Day Spa and need to cancel within a 24 hour period, your cancellation fee will be decided at the discretion of your Service Provider.

CONFIRMATION EMAILS

As a courtesy, we will send out an email to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

Printable Cancellation Policy